Frequently Asked Questions

We provide various cleaning services, including standard-residential, commercial, Airbnb cleaning, condo and apartment cleaning, moving and move-out cleaning, and deep cleaning. For a complete list, please check our Services page.

You can book a cleaning service directly through our website by clicking the Book Now or Book Online button. You can fill out the form with your details, select the services you need, and choose your preferred date and time.

We operate Monday to Friday from 9 a.m. to 6 p.m., and on Saturdays from 9 a.m. to 6 p.m. We are closed on Sundays and public holidays.

It’s not necessary to be at home, but if you prefer to be present, please make sure you’re available within the scheduled arrival window. Alternatively, you can provide access instructions in advance.

You can check service availability by entering your postal code on our booking page. Our services are available in Kitchener, Waterloo, and Cambridge areas (KWC, Ontario).

Yes, we guarantee your satisfaction! If you're not satisfied with our service, contact us within 24 hours, and we’ll re-clean the area at no extra cost.

Yes, window cleaning services are available as an extra during the booking process. You can choose to have inside windows cleaned or other window treatments as needed.

We accept credit card payments through our secure online booking system. Payment is due at the time of booking. Unfortunately, we do not accept cash or check payments except for subscription-based services.

For customer support or inquiries, you can reach us by phone at 548-883-8822 or via email at info@luv2clean.ca.

Yes, you can cancel or reschedule up to 24 hours before the scheduled cleaning time without a fee. If you cancel within 24 hours, a 50% cancellation fee will apply.