Privacy Policy

1. Information We Collect

We collect various types of personal information when you interact with our website, request a quote, or book services, manually or through Google user data. The information we collect may include:

• Personal Identification Information: This includes your name, email address, phone number, postal address, and other contact details.

• Payment Information: We collect payment details, such as credit card information, to process bookings and payments.

• Service Preferences: This includes the type of cleaning service requested, frequency of cleaning, any extras selected, and the address of the property to be cleaned.

• Usage Information: We may collect information about how you use our website, including your IP address, browser type, and device information.

• Feedback: We may collect feedback and reviews you provide after a service is completed.

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2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Processing Bookings and Payments: To process your cleaning service bookings and payments securely.

• Communication: To send booking confirmations, service reminders, updates, and other relevant communications regarding your service.

• Improving Our Services: To monitor and improve the quality of our services based on customer feedback and usage data.

• Marketing and Promotions: To send promotional emails, newsletters, or special offers based on your service preferences. You can opt-out of marketing communications at any time.

• Customer Support: To provide customer service and resolve any issues or concerns regarding our services.

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3. How We Protect Your Information

Luv2Clean takes reasonable steps to protect the personal information we collect from unauthorized access, use, or disclosure. These steps include:

• Encryption: Payment information and sensitive data are encrypted using SSL (Secure Socket Layer) technology to ensure the security of online transactions.

• Access Control: Access to personal information is restricted to employees who need it to perform their duties. All employees are trained on data security and privacy.

• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

While we take appropriate measures to protect your data, please note that no security system is completely secure. We cannot guarantee the absolute security of your information.

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4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who assist in providing our cleaning services (e.g., payment processors, email communication providers). These providers are obligated to keep your information confidential and only use it for the purposes of providing services to Luv2Clean.

• Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or legal investigations.

• Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of the business transaction.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. Cookies are small files placed on your device to collect data such as your IP address, browser type, and pages visited. This helps us analyze trends, administer the website, and improve the user experience.

You can set your browser to refuse cookies, but some parts of the website may not function properly if cookies are disabled.

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6. Your Rights and Choices

You have the following rights regarding the personal information we hold:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal information, subject to applicable legal requirements.

• Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe instructions included in each email.

To exercise these rights, please contact us at privacy@luv2clean.ca.

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7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under the age of 13, we will take steps to delete that information.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on our website, and the updated version will be effective immediately upon posting.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: privacy@luv2clean.ca

• Phone: 548-883-8822